Lisa Merriam NPR Interview on BP

Lisa Merriam interviewed on NPR about the fate of the BP brand

Scott Neuman of NPR asked me about the possible boycotts of BP.  I explained that brand is not a driver for people buying gas.  Location is most important.  People will literally not drive across a median to reach a gas station on the [...]

BP’s Social Media Slip Up: BP Can’t Tweet

BP can’t seem to tweet. Maybe you can help?

BP Doubles Down on Damage

My previous post discussed how the oil spill killed BP’s environmental brand positioning.  BP’s response to the spill has done even more damage. While the company is focused on the disaster, surely their marketing people aren’t out personally mucking out the marshes (if [...]

BP: Disingenuously Branding

The oil spewing from the destroyed drilling-rig off the coast of Louisiana is devastating the environment; it also damages one of the decade’s most prominent brands.

No matter that the oil rig in question is actually owned and operated by Transocean, the world’s largest offshore drilling contractor. No matter that nine of the eleven victims are [...]

Toyota Brand Still Strong Despite Recalls

How are the recalls and bad headlines affecting the Toyota brand?  In Context Opinion hit the parking lot to talk to everyday drivers to find out if the brand is in trouble.

What we heard is that people still value the brand—some passionately.  While some people are concerned about the way Toyota initially handled the recall [...]

Ten Ways Web Video Is Different from TV

With the growth of Web video, more and more companies are considering adding video content to their Web sites and using Web video in marketing.  Beware of charging blindly forward without a good understanding of what works on the Web and how Web video is different from video for television.

TV vs. Web: The Differences
1.    Time [...]

Web Video: Six Keys to Writing Scripts for Video

Writing for Web video is not like writing for print. No one sees your words; they are heard, not read. That has important implications for structure, style, word choice and more. Read these key tips for effective Web video copy.

Writing Sales Copy for the Web

Writing effective sales copy requires you to have an out-of-body experience.  You have to get out of your own world and put yourself in the place of your customer.  Many companies are so concerned with what they want to say about their products that they never consider what their customers want to hear.  Here are [...]

The Last Mile in Copy Writing—Search Engine Optimization’s Three Critical Steps

A shocking number of companies invest in writing great copy for their Web sites, but miss the very basics of search engine optimization. Most sites totally neglect meta-data—the words and phrases used by search engines—in preparing Web copy. If no one can find your site, no one will read your copy, no matter how good it is. You can write great copy, rich in keywords and formatted to rank highly in search engines, but if you neglect your meta-data, and you are trying to run a marathon with your feet tied together.

Nude Followers on Twitter

Social media has been the darling of marketers for almost two years now. While its potential is obvious, the stumbling blocks remain.

Spam:
When you get past people talking about what they ate for dinner last night, too much social media content is simply Spam. Some of the Spam is harmless and boring self-promotion—visit LinkedIn group [...]